Fairview Health Services Health Unit Coordinator in Maplewood, Minnesota
Creates an atmosphere of hospitality and efficiency on the unit with patients and members of the team by providing administrative and reception support.
Maintains the patient shadow chart (paper records) in appropriate functional order as indicated in hospital and unit policy. Sends shadow chart to HIM when patient is discharged
Monitors and enters information on the patient status board as needed and appropriate. Performs census management activities for admission arrivals, transfers and discharge
Communicates effectively with patient/family, the interdependent team and other disciplines regarding the care of the patient
Achieves customer service excellence by understanding and supporting the needs of all internal and external customers (patients, families, frontline staff and physicians/LIP's)
Supports holistic nursing theory based on Watson's theory of caring aligning with the practice standards of the American Holistic Nurses' Association and the HealthEast nursing patient care model (Professional Partnership Model) in order to achieve the HealthEast nursing vision
Supports the unit by trouble shooting technology concerns as issues arise
Coordinates information to facilitate care progression of patients, making sure all discharge information is assembled for discharge to home or transfers to skill nursing facilities, TCUs, etc
Works with clinics, hospitals, and other agencies to obtain patient records as needed for ongoing care within HealthEast facilities.Supports and helps facilitate patient signup of MyChart
For some departments, HUCs will obtain information to conduct registration of patients, updates patient demographic and health insurance information, and verifies insurance eligibility, as appropriate/needed by site location according to established registration standards
Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards
Actively participates in creating and implementing improvements
Performs other responsibilities as needed/assigned
High school graduate or equivalent
1 to 3 years office experience required, preferably in a health care setting
Electronic Health Record knowledge required/experience preferred
Health Unit Coordinator experience preferred
Medical terminology knowledge/experience preferred
Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task
Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (navigate in Windows, Outlook, etc)
Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection
Office Skills: Knowledge and application of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
Organization: Effective management of projects, deadlines, and work load prioritizing; putting things together in an orderly and functional whole
Problem Solving: Identifies problems; determines accuracy and relevance of information; utilizes appropriate tools and staff resources along with sound judgment to generate and evaluate alternatives, and to make recommendations
Safety Testing and Practices: Knowledge and application of safety practices, fire and disaster policies and procedures; safety testing, performance verification, and operations procedures for various types of equipment
At HealthEast, our patients are our neighbors and we are dedicated to their, and our, optimal health and well-being. We are guided by our faith-based heritage, a call to healing that respects the dignity and culture of every person. We empower our patients with user-friendly access to their health information, dependable service, and affordable, high-quality care.
We put new, more efficient models of care into practice, allowing our 7,500 employees and 850 physicians to focus on what’s important: providing compassionate health care that puts the patient and their needs first. With 14 clinics, home care, a medical transportation center, and four hospitals — Bethesda Hospital, St. John’s Hospital, St. Joseph’s Hospital, and Woodwinds Health Campus — we provide excellent family health and specialization, including primary, maternity, orthopaedics and post-acute care.
Job ID 2018-10133
Category Patient Care Support/Nursing Assistant
Contract Status C1
Standard Work Schedule 8 hour shifts every other weekend
HealthEast is an Equal Opportunity Employer. HealthEast will not discriminate in public accommodation, or employment on the basis of race, color, creed, religion, national origin, sex, marital status, status with regard to public assistance, membership or activity in a local commission, disability, sexual orientation, gender identity or expression, age or genetic information.