Fairview Health Services Medical Assistant (CMA, RMA, LPN) - Walk In Care in Maplewood, Minnesota


Provides professional, quality care to patients in the ambulatory setting. Partners with other clinical staff and providers to perform daily patient visits including rooming patients, assisting with procedures, administering medications, and accurately documenting. Actively supports provider workflow and a positive patient experience while performing job responsibilities following established scope of practice, policies, protocols, and procedures. May float to other ambulatory sites as needed.


E/O Weekend 7:45am - 4:15pm

M - F 11:45am - 8:15pm

$1.25 shift differential after 4pm and on weekends


  • Works within the scope of practice defined by HealthEast and under the direction of the provider

  • Escorts patients to the exam room. prepares patient for visit with provider, and approriately andaccurately documents patient information in the medical record

  • Prepares and administers medications as directed by the provider

  • Processes patient calls and messages in order to assist patients and provider workflow

  • Includingbut not limited to gathering data/information and communicating with patients in person or via phone

  • Demonstrates and promotes understanding of high quality patient care while utilizing evidence basedpractice to reach HealthEast clinical quality, patient experience, employee engagement, andsmart growth/financial health measures

  • Performs laboratory specimen collection and processing to ensure accurate and appropriateperformance of patient testing while maintaining patient dignity, comfort, and confidentiality

  • Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures andstandards

  • Actively participates in creating and implementing improvements

  • Performs other responsibilities as needed/assigned


  • Trade or Vocational CertificationCompletion of CMA/RMA or LPN program requiredCredentials

  • Basic Life Support (BLS) from theAmerican Heart Association

  • No previous ambulatory experience required

  • Knowledge/Skills: medical terminology, direct patient care,communicating with patients and families, teamwork, phlebotomy, andcomputer skills

  • Analytical Thinking: Ability to Identify issues,obtain relevant information, relate and comparedata from different sources, and identifyalternative solutions

  • Attention to Detail: Achieves thoroughness andaccuracy when accomplishing a task

  • Data Entry: Skilled in entering data andcalculating items for processing; input of data intocomputer systems

  • Interpersonal Communication: Skilled indeveloping effective rapport with customers, coworkers,or families, actively listening to developa positive connection

  • Learning Agility: Learns quickly when facing newproblems, open to change, analyzes bothsuccesses and failures for slues to improvement,experiments and willing to try new things to findsolutions

  • Enjoys the challenge of unfamiliartasks

  • Quickly grasps the essence and underlyingstructure of anything

  • Math Basic Skills: Knowledge and skills related toapplying mathematical tools and methods forroutine calculations

  • Medical Staff Relations: Builds effectivepartnerships with medical staff, physicians,fostering open lines of communication andestablishing trust

  • Medical Terminology/Spelling: Familiar withmedical terminology and medical spelling

  • Multi-Cultural Communication: Ability to interacteffectively with people of different cultures

  • Cultural competence comprises four components:(a) Awareness of one's own cultural worldview,(b) Attitude towards cultural differences, (c)Knowledge of different cultural practices andworldviews, and (d) cross-cultural skills

  • Office Skills: Knowledge and application ofadministrative and clerical procedures andsystems such as word processing, managing filesand records, stenography and transcription,designing forms, and other office procedures andterminology

  • Organization: Effective management of projects,deadlines, and work load prioritizing

  • Puttingthings together in an orderly and functional whole

  • Patient Care Delivery: Observes and collectspertinent data and/or clinical findings to enhancepatient outcomes

  • Patient Safety: Demonstrates practices thatsupport safety with recognition of variations inpopulations served, preventing harm to patients,families, employees, and themselves

  • Problem Solving: Identifies problems

  • Determinesaccuracy and relevance of information

  • Utilizesappropriate tools and staff resources along withsound judgment to generate and evaluatealternatives, and to make recommendations

  • Records Management: Knowledge of appropriatedata collection policy and procedures, filingsystems, data management systems, andprograms

  • Ability to compile, assimilate, organize,and store printed and electronic information

  • Safe Medication Administration: Administersmedications following policies using proceduresthat assure the highest level of safety all times forall populations

About HealthEast

At HealthEast, our patients are our neighbors and we are dedicated to their, and our, optimal health and well-being. We are guided by our faith-based heritage, a call to healing that respects the dignity and culture of every person. We empower our patients with user-friendly access to their health information, dependable service, and affordable, high-quality care.

We put new, more efficient models of care into practice, allowing our 7,500 employees and 850 physicians to focus on what’s important: providing compassionate health care that puts the patient and their needs first. With 14 clinics, home care, a medical transportation center, and four hospitals — Bethesda Hospital, St. John’s Hospital, St. Joseph’s Hospital, and Woodwinds Health Campus — we provide excellent family health and specialization, including primary, maternity, orthopaedics and post-acute care.

Job ID 2018-9872

Category Patient Care Support/Nursing Assistant

Contract Status NH

FTE 1.00

Shift Day/Evening Rotation

Standard Work Schedule 8 hour shifts every other weekend

HealthEast is an Equal Opportunity Employer. HealthEast will not discriminate in public accommodation, or employment on the basis of race, color, creed, religion, national origin, sex, marital status, status with regard to public assistance, membership or activity in a local commission, disability, sexual orientation, gender identity or expression, age or genetic information.