Fairview Health Services Medical Assistant (CMA, RMA, LPN) in Maplewood, Minnesota
Provides professional, quality care to patients in the ambulatory setting.
Partners with other clinical staff and providers to perform daily patient visits including rooming patients, assisting with procedures, administering medications, and accurately documenting.
Actively supports provider workflow and a positive patient experience while performing job responsibilities following established scope of practice, policies, protocols, and procedures.
May float to other ambulatory sites as needed.
This position will divide their time to not only rooming patietns but also assist with managing provider administration work; phone messages, refills, MyChart messages, scheduling appointments etc.
Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards
Actively participates in creating and implementing improvements
Works within the scope of practice defined by HealthEast and under the direction of the provider
Escorts patients to the exam room. prepares patient for visit with provider, and approriately and accurately documents patient information in the medical record
Prepares and administers medications as directed by the provider
Processes patient calls and messages in order to assist patients and provider workflow. Including but not limited to gathering data/information and communicating with patients in person or via phone
Demonstrates and promotes understanding of high quality patient care while utilizing evidence-based practice to reach HealthEast clinical quality, patient experience, employee engagement, and smart growth/financial health measures
Performs laboratory specimen collection and processing to ensure accurate and appropriate performance of patient testing while maintaining patient dignity, comfort, and confidentiality
Completion of CMA/RMA or LPN program required
Certified Medical Assistant (CMA) through the American Association of Medical Assistants or Registered Medical Assistant through the American Medical Technologists, or obtain within 6 months of hire
License Practical Nurse (LPN) through the MN Board of Nursing
Basic Life Support (BLS) through the American Heart Association or American Red Cross for health care providers
No previous ambulatory experience required
Medical terminology, direct patient care, communicating with patients and families, teamwork, phlebotomy, and computer skills
Ability to Identify issues, obtain relevant information, relate and compare data from different sources, and identify alternative solutions
Achieves thoroughness and accuracy when accomplishing a task
Skilled in entering data and calculating items for processing; input of data into computer systems
Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connect
Learns quickly when facing new problems, open to change, analyzes both successes and failures for slues to improvement, experiments and willing to try new things to find solutions.
Enjoys the challenge of unfamiliar tasks
Quickly grasps the essence and underlying structure of anything
Knowledge and skills related to applying mathematical tools and methods for routine calculations
Builds effective partnerships with medical staff, physicians, fostering open lines of communication and establishing trust
Familiar with medical terminology and medical spelling
Ability to interact effectively with people of different cultures
Cultural competence comprises four components: (a) Awareness of one's own cultural worldview, (b) Attitude towards cultural differences, (c) Knowledge of different cultural practices and worldviews, and (d) cross-cultural skills.
Knowledge and application of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. Organization: Effective management of projects, deadlines, and work load prioritizing; putting things together in an orderly and functional whole.
Observes and collects pertinent data and/or clinical findings to enhance patient outcomes
Demonstrates practices that support safety with recognition of variations in populations served, preventing harm to patients, families, employees, and themselves
Identifies problems; determines accuracy and relevance of information; utilizes appropriate tools and staff resources along with sound judgment to generate and evaluate alternatives, and to make recommendations
Records Management: Knowledge of appropriate data collection policy and procedures, filing systems, data management systems, and programs. Ability to compile, assimilate, organize, and store printed and electronic information
Safe Medication Administration: Administers medications following policies using procedures that assure the highest level of safety all times for all populations
At HealthEast, our patients are our neighbors and we are dedicated to their, and our, optimal health and well-being. We are guided by our faith-based heritage, a call to healing that respects the dignity and culture of every person. We empower our patients with user-friendly access to their health information, dependable service, and affordable, high-quality care.
We put new, more efficient models of care into practice, allowing our 7,500 employees and 850 physicians to focus on what’s important: providing compassionate health care that puts the patient and their needs first. With 14 clinics, home care, a medical transportation center, and four hospitals — Bethesda Hospital, St. John’s Hospital, St. Joseph’s Hospital, and Woodwinds Health Campus — we provide excellent family health and specialization, including primary, maternity, orthopaedics and post-acute care.
Job ID 2018-10475
Category Patient Care Support/Nursing Assistant
Contract Status NH
Shift Day/Evening Rotation
HealthEast is an Equal Opportunity Employer. HealthEast will not discriminate in public accommodation, or employment on the basis of race, color, creed, religion, national origin, sex, marital status, status with regard to public assistance, membership or activity in a local commission, disability, sexual orientation, gender identity or expression, age or genetic information.