Fairview Health Services Patient Registrar Walk In Care in Maplewood, Minnesota

Overview

Verifies, pre-registers and schedules patients with accuracy and efficiency. Verifies insurance and demographic information. Reviews and maintains patient accounts, secures financial arrangements on self-pay balances prior to and during patient appointments.

Responsibilities

  • Maintains knowledge of, and complies with, all relevant laws, regulations and policies, procedures and standards

  • Actively participates in creating and implementing improvements to achieve clinical, satisfaction and/or efficiency outcomes

  • Answers all incoming phone calls in a timely manner and directs to the appropriate team or individual

  • Schedules appointments for patients with specified clinician according to scheduling guidelines, patients needs, and availability of clinician

  • Pre-registers and verifies insurance and demographic information with the patient according to established guidelines

  • Verifies patient insurance coverage, eligibility, contract group number, effective dates and coverage, correct insurance, and billing address

  • Informs patients of insurance coverage co pays or self pay policy and documents in patient account for front desk staff

  • Monitors patient balances on patient accounts and informs patients of outstanding balances to ensure appropriate financial arrangements

  • Researches and facilitates patients questions and concerns according to established guidelines and procedures

Qualifications

  • High school graduate or equivalentCompletion of medical terminology course or equivalent experience and education preferred

  • 1 to 3 years experience required

  • Prior medical business office or insurance company experience required, preferably in a customer service position

  • Prior experience working with third party payer regulations preferredKnowledge: Knowledge of insurance and third party payors preferred

  • Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task.

  • Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (use a mouse, navigate in Windows, Outlook, etc)

  • Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection

  • Multi-Cultural Communication: Ability to interact effectively with people of different cultures. Cultural competence comprises four components: (a) Awareness of one's own cultural worldview, (b) Attitude towards cultural differences, (c) Knowledge of different cultural practices and worldviews, and (d) cross-cultural skills

  • Office Skills: Knowledge and application of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology

  • Problem Solving: Identifies problems; determines accuracy and relevance of information; utilizes appropriate tools and staff resources along with sound judgment to generate and evaluate alternatives, and to make recommendations

About HealthEast

At HealthEast, our patients are our neighbors and we are dedicated to their, and our, optimal health and well-being. We are guided by our faith-based heritage, a call to healing that respects the dignity and culture of every person. We empower our patients with user-friendly access to their health information, dependable service, and affordable, high-quality care.

We put new, more efficient models of care into practice, allowing our 7,500 employees and 850 physicians to focus on what’s important: providing compassionate health care that puts the patient and their needs first. With 14 clinics, home care, a medical transportation center, and four hospitals — Bethesda Hospital, St. John’s Hospital, St. Joseph’s Hospital, and Woodwinds Health Campus — we provide excellent family health and specialization, including primary, maternity, orthopaedics and post-acute care.

Job ID 2018-10479

Category Patient Care Support/Nursing Assistant

Contract Status NH

FTE 0.80

Shift Day/Evening Rotation

Standard Work Schedule 8 hour shifts every other weekend

HealthEast is an Equal Opportunity Employer. HealthEast will not discriminate in public accommodation, or employment on the basis of race, color, creed, religion, national origin, sex, marital status, status with regard to public assistance, membership or activity in a local commission, disability, sexual orientation, gender identity or expression, age or genetic information.