Fairview Health Services Patient Registration Representative in Maplewood, Minnesota


Ensures registration and pre-registration of various patient types, including: inpatient admissions, outpatient, emergency services, and same day surgeries.


  • Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards

  • Actively participates in creating and implementing improvements

  • Obtains information to conduct registration and pre-registration of patients

  • Updates patient demographic and health insurance information and verifies insurance eligibility

  • Provides information to patients regarding Patients Bill of Rights, Notice of Privacy Practices per the state of MN and federal regulations

  • Provides Important Letter to Medicare/Tricare for appropriate patients according to HCFA regulations and department policy

  • Provides Admission Authorization form and receives signatures on all forms as needed

  • Answers multiple phone lines, takes calls from patients, family members, physicians, other hospital staff and external customers

  • Triage phone calls in a timely and professional manner

  • Maintains bed control functions and assists clinical staff with the discharge function as requested

  • Copies, faxes, and prints documents

  • Sorts incoming and outgoing mail

  • Enters deceased patient information into the Death Record Log

  • Assists with new employee training as delegated by the Patient Registration Manager

  • Works shifts as directed, demonstrating flexibility with vacation/holiday coverage and to support the operations of a 24 hours a day, 7 day a week department


  • High school graduate or equivalent

  • Associate's degree preferred

  • 2 years customer service in healthcare, insurance, registration, coding, medical records and/or related customer service experience

  • Must have the ability to use multiple computer systems simultaneously

  • Knowledge specifics of multiple health insurance plans per patient accounting department guidelines based on payor requirements

  • Understands need for completion of Medicare Secondary Payor (MSP) questions per HCFA regulations and department policy Keyboarding and 10-key computer skills

  • Working knowledge and ability to use Microsoft office suite, proficient in email and internet use

  • Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task

  • Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (navigate in Windows, Outlook, etc)

  • Data Entry: Skilled in entering data and calculating items for processing

  • Input of data into computer systems

  • Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection

  • Office Skills: Knowledge and application of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology

  • Organization: Effective management of projects, deadlines, and work load prioritizing; putting things together in an orderly and functional whole

  • Records Management: Knowledge of appropriate data collection policy and procedures, filing systems, data management systems, and programs

  • Ability to compile, assimilate, organize, and store printed and electronic information

About HealthEast

At HealthEast, our patients are our neighbors and we are dedicated to their, and our, optimal health and well-being. We are guided by our faith-based heritage, a call to healing that respects the dignity and culture of every person. We empower our patients with user-friendly access to their health information, dependable service, and affordable, high-quality care.

We put new, more efficient models of care into practice, allowing our 7,500 employees and 850 physicians to focus on what’s important: providing compassionate health care that puts the patient and their needs first. With 14 clinics, home care, a medical transportation center, and four hospitals — Bethesda Hospital, St. John’s Hospital, St. Joseph’s Hospital, and Woodwinds Health Campus — we provide excellent family health and specialization, including primary, maternity, orthopaedics and post-acute care.

Job ID 2018-10924

Category Patient Care Support/Nursing Assistant

Contract Status NH

FTE 0.60

Shift Evenings

HealthEast is an Equal Opportunity Employer. HealthEast will not discriminate in public accommodation, or employment on the basis of race, color, creed, religion, national origin, sex, marital status, status with regard to public assistance, membership or activity in a local commission, disability, sexual orientation, gender identity or expression, age or genetic information.