Fairview Health Services Finance Specialist-Infusion in Minneapolis, Minnesota

Responsibilities/Job Description

As a member of the Oncology/Infusion team, the Infusion Finance Specialist manages and/or coordinates all financial issues with patients, insurers, referring/attending physicians, care coordinators, pharmacy staff, and other stakeholders related to medications administered in the clinic/infusion center. Verify insurance coverage; assesses level of benefits; obtains payer approvals for high cost drug therapies prior to patient treatment; solves problems with insurers; provides financial counseling and support for patients as needed during their course of treatment.

Accept and process all referrals, identify payer sources, verify benefit information and acquire initial authorization as needed to begin patient service or to determine denial of patient service. Follow up on pending unresolved coverage issues and claim denials. Document and communicate to appropriate providers and internal department’s accurate authorization information on current or potential patients.

Provide superior customer service to all internal and external customers.

Job Expectations:

Using strong knowledge of insurance, revenue cycle and oncology infusion and accordance with department Standard Operating Procedures (SOPs) and any regulatory or compliance requirements:

  • Perform verification of insurance benefits, analysis and identify any potential coverage issues

  • Assure fast, easy access to infusion services while documenting accurate referral and reimbursement (payer) information, coordinating the intake and benefit authorization process

  • Provide financial counselling and support for patients as needed during the course of their treatment communicating options for financial assistance as appropriate.

  • Research to find other programs for payment and/or negotiate with providers and third party payers to provide coverage or exceptions.

  • Assist in resolving problems with payers and provide information and expertise to other departments.

  • Partner with potential international and self-pay patients on any financial or service needs related to their infusion care

  • Coordinate with staff to identify appropriate patients for home and outpatient infusion therapy including payor source, clinical information, and the ability of Fairview Home Infusion to provide a safe environment for infusion therapy.

Serve as a resource to the affiliations, staff and physicians regarding Fairview’s infusion services. Assist with the coordination of services by communicating effectively and in a timely manner with others.

Maintain current knowledge of payer requirements and general admitting practices including use of on-line verification applications and initial and ongoing training.

Other administrative responsibilities as assigned.


Required Experience

2 years of revenue cycle, financial counseling or contracting experience using an enterprise software system in healthcare or insurance organization.

Preferred Education

Baccalaureate degree in business, communications, social work or health care.

Preferred Experience

2 years of revenue cycle, financial counseling or contracting experience using an enterprise software system in the oncology or infusion service line of a complex healthcare organization.

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Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/DisabledAll qualified applicants will receive consideration without regard to any lawfully protected status.

Requisition ID 2018-20784

Profession Non-Clinical Professional

Speciality Pharmacy

Location Fairview offices at Kasota

Shift day

Hours per 2 weeks 80

Department Pharmacy - Univ Cam