Fairview Health Services Nurse Liaison/Field Nurse-Home Infusion; North Region in Minneapolis, Minnesota

Overview

We provide extensive home and outpatient infusion services to patients requiring IV therapy such as feeding by IV, infection treatment, chemotherapy, pain management and blood products/transfusions. Fairview Home Infusion is one of the largest home infusion organizations in the upper Midwest. It uses a care team structure—pharmacists, doctors, nurses, nutritionists, insurance experts—and customized operational services and reports to meet the needs of referring providers and patients. Our outpatient infusion centers provide chemotherapy and other infusion services along with clinical consultation and patient education. Specialized pharmacists work in collaboration with patients’ physicians and nurses to coordinate care at ambulatory suites throughout the Twin Cities and the surrounding Duluth area.

Responsibilities/Job Description

In addition to the Nurse Liaison role, this position will have additional responsibilites in the field seeing patients in the home, primarily in the mornings. Afternoons, this individual will act in the Nurse Liaison position. This position will be supporting North Memorial/Maple Grove hospitals.

The FHI Clinical Nurse Liaison develops referral source relationships to ensure smooth patient-centered transition to Fairview Home Infusion The Liaison provides education and consultation to discharge planners-and to patients and families as needed. Attends care conferences and rounds to provide Home infusion expertise and to manage the referral process on site. Accepts appropriate referrals, eliciting pertinent clinical and social data related to referral in order to determine need for service(s), and enters complete, accurate referral information directly into FHI EMR/. Interacts with all customers to deliver exceptional customer service. Assists facility and FHI staff in problem solving complex cases, interacts with managers and case managers as appropriate. Communicates benefit information to patients and hospital staff.

Facilitate and manage home infusion referrals.

  • Inform referral sources about current services, clinical outcomes, benefits, reimbursement policies and trends.

  • Seek appropriate home infusion referrals and assure fast, easy access to FHI..

  • Accurately and completely document referrals into software on laptop.

  • Exhibit excellent customer relations with clients, coworkers, referral sources, and others.

  • Ability to problem solve, plan, and resolve issues independently or in collaboration with coworkers or supervisor.

  • Call identified referral sources, physician offices, and patients

Promote FHI clinical services and programs to key referral sources in Fairview Hospitals.

  • Serve as a resource to healthcare facility staff regarding home infusion services

  • Establish and maintain an effective and smooth communication system between FHI and referral sources.

  • Follow up promptly on any concerns or problems.

  • Maintain an accurate and complete record or database of client contacts

  • Develop and initiate marketing presentations to clinics, hospital departments, and nursing staff

  • Meet with discharge planners and attend rounds to educate, assess patient needs and coordinate safe transition to home.

Consult with patients and families to explain programs, provide education and assess appropriateness and transition of the patient to the agency.

  • Attend care conferences upon request to discuss home infusion and assess appropriateness.

  • Coordinate with FHI RN Clinical Coordinators to provide a smooth transition of care.

Qualifications

Preferred Education

BSN

Minimum License/Certification/Registration

Current Minnesota RN License

Minimum Experience

Minimum three to five years of home infusion experience

Preferred Experience

Knowledge of home infusion policies and procedure

Previous customer service or sales/marketing experience

Additional preferred qualities:

  • Teaching background

  • Excellent customer service skills

  • Sales and marketing

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Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/DisabledAll qualified applicants will receive consideration without regard to any lawfully protected status.

Requisition ID 2018-22426

Profession Nursing (RN/LPN)

Speciality Pharmacy

Location North Metro (various locations)

Shift day/evening

Hours per 2 weeks 80

Department Resource Center