Fairview Health Services Patient Services Coordinator - FWF in Minneapolis, Minnesota

Overview

The Patient Services Coordinator (PSC) - FWF is responsible for scheduling and re-scheduling patients and may also serve as the primary receptionist for the department/program. This role creates the “first impression” guests (patients or visitors) through the check-in/-out process and scheduling process. This position interacts closely with patients and the multidisciplinary team in a highly organized and professional manner. Ensures the exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful and empathetic manner. The PSC also performs a variety of clerical functions. As a FWF PSC this position covers vacations, LOA’s, volume needs and sick calls across the rehab locations at multiple sites with multiple start times.

Responsibilities/Job Description

Job Expectations:

  • Completes scheduling functions

  • Demonstrates excellent customer service skills

  • Produces efficient and accurate schedules and associated reports

  • Records and updates schedule changes accurately, communicating changes to all involved staff

  • Seeks out solution to time conflicts directly through parties involved and other available resources.

  • Scans pertinent documents into the patient record

  • Arrange for interpreter services when appropriate

  • Completes clerical and reception duties

  • Answers, screens, and responds to telephones calls

  • Reviews and routes scans, faxes, inter-departmental or postal service mail

  • Takes and leaves concise messages for patients and responds as requested

  • Makes new patient packets

  • Pulling and tallying data

  • Word processing

  • Report development

  • Develops and implements office/department procedures to maintain systems and records

  • Orders supplies and monitors par levels for the department

  • Locates and orders repairs and service requests

  • Knowledge of applicable equipment/processes

  • Ability to coordinate and document operational processes

  • Maintains databases, files and records on a regular basis according to established procedure

  • Completes the Medicare and Medical Assistance certification, as applicable

  • *Demonstrates strong communication skills

  • Strong knowledge and familiarity with the Fairview system

  • Strong organizational and prioritization skills

  • Ability to prioritize competing activities

  • Adaptability

  • Requires access to reliable transportation to be present at various locations to conduct and meet reasonable business needs

  • Travels to and provides care in multiple settings as assigned

  • Demonstrates personal flexibility to meet staffing and patient needs

  • Manages unanticipated changes throughout the day

  • Demonstrates ability to provide care with a variety of clinical populations

  • Completes assigned duties prior to transition to subsequent setting and/or establishes handoff for continuity of care

  • Adaptable in responding to demands of multiple processes and supervisors

Organization Expectations, as applicable:

  • Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served

  • Partners with patient care giver in care/decision making.

  • Communicates in a respective manner.

  • Ensures a safe, secure environment.

  • Individualizes plan of care to meet patient needs.

  • Modifies clinical interventions based on population served.

  • Provides patient education based on as assessment of learning needs of patient/care giver.

  • Fulfills all organizational requirements

  • Completes all required learning relevant to the role

  • Complies with all relevant laws, regulation and policies

  • Performs other duties as assigned.

Qualifications

Preferred

Education

  • Vocational/Technical Training

Experience

  • Clerical/scheduling experience

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Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/DisabledAll qualified applicants will receive consideration without regard to any lawfully protected status.

Requisition ID 2018-22755

Profession Non-Clinical Support Staff

Speciality Rehabilitation Services

Location Fairview offices at Kasota

Shift day

Hours per 2 weeks 80

Department Flex Workforce