Fairview Health Services Receptionist in Minneapolis, Minnesota

Overview

The Receptionist creates a welcoming, friendly, and informative atmosphere in the Adult and Pediatric Surgery Waiting Lounges, ensuring families and friends of patients have a resource for assitance with a variety of needs and are reassured all available information is being shared with them. This position is responsible for directing and assisting patients and families and helping to coordinate patient family and perioperative staff communication.

Responsibilities/Job Description

  • Provide a welcoming and supportive environment to families in the Surgery Lounge

  • Using excellent customer service skills, greet patients and visitors when they enter the surgery area and provide an overview of the surgery process

  • Update family and friends on patient’s status in the surgery process

  • Coordinate communication between the physician, the clinical staff and the patient’s family through the surgery process

  • Keep lounge supplies updated and available

  • Make rounds throughout the day seeking to proactively assist visitors by answering questions and providing information, education and resources as needed during the family's time in Periop

  • Demonstrate respect for others and conduct self in calm, purposeful and professional manner

  • Demonstrate and have knowledge of principles of growth and development skills necessary to successfully accomplish job requirements, including age specific competencies where appropriate.

  • Respect the confidentiality of all information by sharing information only with those who need to know.

  • Understand and follows safety procedures specifically related to job duties. Demonstrate functional knowledge of emergency plans and utilize proper infection control techniques.

  • Be punctual, and comply with department standards regarding attendance

  • Use time effectively and actively participates in productivity of department

  • Continuously work to improve skills and interpersonal relationships

  • Able to empathize with families in stressful situations

  • Respectful and comfortable working with people of diverse backgrounds

  • Comply with all Fairview and departmental policies and procedures

Qualifications

Required Education: High School Diploma/G.E.D.

Required Experience: None to one year

Preferred Experience: One to three years working in a customer service role or industry

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Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/DisabledAll qualified applicants will receive consideration without regard to any lawfully protected status.

Requisition ID 2018-24249

Profession Non-Clinical Support Staff

Speciality Administrative/Clerical/Customer Service

Location University of Minnesota Medical Center West Bank Hospital

Shift day/evening

Hours per 2 weeks casual

Department Surgery Business Services