Fairview Health Services Patient Service Associate Non-Clinical in Saint Paul, Minnesota


Works with the Patient Services Team to administer processing of all referrals including data entry into patient accounting system. Compiles necessary referral intake information in a timely manner to facilitate scheduling of assessment/reassessment visits. Verifies validates the initial ongoing insurance benefit information for home care coverage as well as determining the appropriate payer/billing sequence for home care services. Obtains authorization/referrals for all home care services as defined by the health insurance plans. Runs statistical reports.

The work schedule for this posiiton is 8:00AM - 4:30PM, Friday, Saturday, Sunday and Monday.

Responsibilities/Job Description

  • Maintains knowledge of, and complies with, all relevant laws, regulations and policies, procedures and standards

  • Actively participates in creating and implementing improvements to achieve clinical, satisfaction and/or efficiency outcomes

  • Initiates prior authorization and completes insurance eligibility verifications for all incoming referrals, making direct contact with insurance entities for initial visit authorization. Obtains appropriate documentation and forms for current and subsequent authorization

  • Inputs authorizations into patient accounting system on an ongoing basis. Completes tracking and trending reports from the patient accounting system as requested by the department director

  • Coordinates with Clinical Patient Service Associate regarding referrals of patients whose payment source is questionable. Collects and reports referral information and data. Verifies initial payer information and validates payer information. Works with HMO's and commercial insurances to identify home care benefits

  • Obtains authorization from governmental/nongovernmental third party payers, validates Medicare information and correct billing for home care services. Completes monthly title 19 verification, and redirecting tasks that require professional clinical input

  • Enters and maintains clinician working schedules in patient scheduling system. Completes the scheduling process for professional and paraprofessional staff on an ongoing basis. Supports field staff requests to schedule interpreters and verify times for visits that require interpreter services. Assists with preparation of weekend work assignments for field clinicians

  • Logs and tracks information as requested and defined to monitor processes. Triages open visits while working with the Case Manager. Provides updated census, monthly team and on call schedules and staff listing. Assists with preparation of weekend work assignments for field clinicians

  • Maintains communication with all appropriate departments, insurance companies, patients, and patient families

  • Collaborates with patient accounting department in response to nongovernmental, third party payer denial/rejections as appropriate and in regard to billing issues with billing sequence set up


  • High school graduate or equivalent required

  • 1 to 2 years post high school education/training in medical or business field preferred

  • 1 to 2 years home care insurance/billing or managed care environment experience

  • Medical field/medical terminology background desired

  • Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task

  • Computer Skills Advanced: Skilled in specialized computer software. Ability to use more advanced functions, formulas and other special elements of the specific program or application

  • Coordination: Integration of activities, structures, and responsibilities so that resources are used most effectively to meet objectives

  • Decision Making: Makes timely, informed decisions that take into account the facts, goals, constraints and risks

  • Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection

  • Problem Solving: Identifies problems; determines accuracy and relevance of information; utilizes appropriate tools and staff resources along with sound judgment to generate and evaluate alternatives, and to make recommendations

  • Scheduling: Knowledgeable in assigning appropriate amount of resources to meet business need

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.

Need help finding the right job?

We can recommend jobs specifically for you!

Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/DisabledAll qualified applicants will receive consideration without regard to any lawfully protected status.

Requisition ID 2018-21600

Profession Non-Clinical Support Staff

Speciality Administrative/Clerical/Customer Service

Location HealthEast Corporate

Shift day

Hours per 2 weeks 64

Department Customer Service