Fairview Health Services CMA/LPN Clinical Messaging Contact Center in South St Paul, Minnesota

Overview

Take your passion for helping patients achieve and maintain a healthier life at HealthEast! This role will require you to provide centralized messaging support services to the clinic in order to assist in answering patient’s questions quickly and accurately.

This is a full time day (Monday - Friday, NO weekends) position.

Responsibilities

  • Maintains knowledge of, and complies with, all relevant laws, regulations and policies, procedures and standards.

  • Actively participates in creating and implementing improvements to achieve clinical, satisfaction and/or efficiency outcomes.

  • Partners with clinic staff, call center staff, clinicians and patients to provide professional, quality medical care. Completes daily tasks, which may include scheduling responsibilities, including documenting in the clinic electronic health record. Performs job responsibilities following established protocols and procedures.

  • Provides centralized telephone clinical support. Answers incoming clinical related calls via computer-based phone system.

  • Gathers accurate information during phone encounters with patients. Returns phone calls promptly under direction of clinician.

  • Demonstrates and promotes understanding of high quality patient care; utilizes evidence based medicine and partners with provider and staff to provide optimal patient care.

  • Answers all incoming phone calls in a timely manner and resolves or directs to the appropriate team or individual via computer based phone system.

  • Utilizes several computer systems accurately and efficiently.

Qualifications

  • Trade or Vocational Certification. Completion of an accredited Medical Assistant or LPN program.

  • CMA certification from the AAMA or RMA designation from the AMT or LPN License is required.

  • Valid Basic Life Support (BLS)

  • Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task.

  • Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (use a mouse, navigate in Windows, Outlook, etc).

  • Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection.

  • Multi-Cultural Communication: Ability to interact effectively with people of different cultures. Cultural competence comprises four components: (a) Awareness of one's own cultural worldview, (b) Attitude towards cultural differences, (c) Knowledge of different cultural practices and worldviews, and (d) cross-cultural skills.

  • Patient Education: Provides patient educational information appropriate to the developmental level, learning needs, readiness, cultural values, and beliefs of patients and families.

  • Patient Safety: Demonstrates practices that support safety with recognition of variations in populations served, preventing harm to patients, families, employees, and themselves.

  • Problem Solving: Identifies problems; determines accuracy and relevance of information; utilizes appropriate tools and staff resources along with sound judgment to generate and evaluate alternatives, and to make recommendations.

  • Professional Practice: Demonstrates behavior consistent with the standards, scope of practice, ethics, and characteristics of a licensed professional.

  • Written Communication: Ability to organize and express information and ideas in written form to individuals as well as groups. Construct messages that are clear and convincing.

About HealthEast

At HealthEast, our patients are our neighbors and we are dedicated to their, and our, optimal health and well-being. We are guided by our faith-based heritage, a call to healing that respects the dignity and culture of every person. We empower our patients with user-friendly access to their health information, dependable service, and affordable, high-quality care.

We put new, more efficient models of care into practice, allowing our 7,500 employees and 850 physicians to focus on what’s important: providing compassionate health care that puts the patient and their needs first. With 14 clinics, home care, a medical transportation center, and four hospitals — Bethesda Hospital, St. John’s Hospital, St. Joseph’s Hospital, and Woodwinds Health Campus — we provide excellent family health and specialization, including primary, maternity, orthopaedics and post-acute care.

Job ID 2018-11199

Category Patient Care Support/Nursing Assistant

Contract Status NH

FTE 1.00

Shift Days

HealthEast is an Equal Opportunity Employer. HealthEast will not discriminate in public accommodation, or employment on the basis of race, color, creed, religion, national origin, sex, marital status, status with regard to public assistance, membership or activity in a local commission, disability, sexual orientation, gender identity or expression, age or genetic information.