Fairview Health Services LPN/CMA Call Center in South St Paul, Minnesota

Overview

Provides centralized clinical messaging support to primary care clinics. This is a FT, benefit eligiable postion working Monday - Friday - NO weekends!

Responsibilities

  • Maintains knowledge of, and complies with, all relevant laws, regulations and policies, procedures and standards

  • Actively participates in creating and implementing improvements to achieve clinical, satisfaction and/or efficiency outcomes

  • Partners with clinic staff, call center staff, clinicians and patients to provide professional, quality medical care

  • Completes daily tasks, which may include scheduling responsibilities, including documenting in the clinic electronic health record. Performs job responsibilities following established protocols and procedures

  • Provides centralized telephone clinical support. Answers incoming clinical related calls via computer-based phone system

  • Gathers accurate information during phone encounters with patients. Returns phone calls promptly under direction of clinician

  • Demonstrates and promotes understanding of high quality patient care; utilizes evidence based medicine and partners with provider and staff to provide optimal patient care

  • Answers all incoming phone calls in a timely manner and resolves or directs to the appropriate team or individual via computer based phone system

  • Utilizes several computer systems accurately and efficiently

Qualifications

  • Practical Nursing diploma from an accredited school of nursing required

  • BLS throught the American Heart Association for the Healthcare Provider

  • Either LPN-MN or CMA required

  • 1 to 3 years of LPN or CMA experience preferred

  • Achieves thoroughness and accuracy when accomplishing a task

  • Ability to use a computer and applications that are associated with performing basic work tasks (use a mouse, navigate in Windows, Outlook, etc)

  • Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection

  • Ability to interact effectively with people of different cultures. Cultural competence comprises four components: (a) Awareness of one's own cultural worldview, (b) Attitude towards cultural differences, (c) Knowledge of different cultural practices and worldviews, and (d) cross-cultural skills.

  • Utilizes the nursing process to provide holistic, compassionate, safe, high quality, population based care

  • Observes and collects pertinent data and/or clinical findings to enhance patient outcomes

  • Provides patient educational information appropriate to the developmental level, learning needs, readiness, cultural values, and beliefs of patients and families

  • Demonstrates practices that support safety with recognition of variations in populations served, preventing harm to patients, families, employees, and themselves

  • Identifies problems; determines accuracy and relevance of information; utilizes appropriate tools and staff resources along with sound judgment to generate and evaluate alternatives, and to make recommendations

  • Demonstrates behavior consistent with the standards, scope of practice, ethics, and characteristics of a licensed professional

  • Ability to organize and express information and ideas in written form to individuals as well as groups. Construct messages that are clear and convincing

About HealthEast

At HealthEast, our patients are our neighbors and we are dedicated to their, and our, optimal health and well-being. We are guided by our faith-based heritage, a call to healing that respects the dignity and culture of every person. We empower our patients with user-friendly access to their health information, dependable service, and affordable, high-quality care.

We put new, more efficient models of care into practice, allowing our 7,500 employees and 850 physicians to focus on what’s important: providing compassionate health care that puts the patient and their needs first. With 14 clinics, home care, a medical transportation center, and four hospitals — Bethesda Hospital, St. John’s Hospital, St. Joseph’s Hospital, and Woodwinds Health Campus — we provide excellent family health and specialization, including primary, maternity, orthopaedics and post-acute care.

Job ID 2018-10549

Category Nursing

Contract Status NG

FTE 1.00

Shift Days

HealthEast is an Equal Opportunity Employer. HealthEast will not discriminate in public accommodation, or employment on the basis of race, color, creed, religion, national origin, sex, marital status, status with regard to public assistance, membership or activity in a local commission, disability, sexual orientation, gender identity or expression, age or genetic information.