Fairview Health Services LPN/CMA Call Center in South St Paul, Minnesota
Provides centralized clinical messaging support to primary care clinics. This is a FT, benefit eligiable postion working Monday - Friday - NO weekends!
Maintains knowledge of, and complies with, all relevant laws, regulations and policies, procedures and standards
Actively participates in creating and implementing improvements to achieve clinical, satisfaction and/or efficiency outcomes
Partners with clinic staff, call center staff, clinicians and patients to provide professional, quality medical care
Completes daily tasks, which may include scheduling responsibilities, including documenting in the clinic electronic health record. Performs job responsibilities following established protocols and procedures
Provides centralized telephone clinical support. Answers incoming clinical related calls via computer-based phone system
Gathers accurate information during phone encounters with patients. Returns phone calls promptly under direction of clinician
Demonstrates and promotes understanding of high quality patient care; utilizes evidence based medicine and partners with provider and staff to provide optimal patient care
Answers all incoming phone calls in a timely manner and resolves or directs to the appropriate team or individual via computer based phone system
Utilizes several computer systems accurately and efficiently
Practical Nursing diploma from an accredited school of nursing required
BLS throught the American Heart Association for the Healthcare Provider
Either LPN-MN or CMA required
1 to 3 years of LPN or CMA experience preferred
Achieves thoroughness and accuracy when accomplishing a task
Ability to use a computer and applications that are associated with performing basic work tasks (use a mouse, navigate in Windows, Outlook, etc)
Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection
Ability to interact effectively with people of different cultures. Cultural competence comprises four components: (a) Awareness of one's own cultural worldview, (b) Attitude towards cultural differences, (c) Knowledge of different cultural practices and worldviews, and (d) cross-cultural skills.
Utilizes the nursing process to provide holistic, compassionate, safe, high quality, population based care
Observes and collects pertinent data and/or clinical findings to enhance patient outcomes
Provides patient educational information appropriate to the developmental level, learning needs, readiness, cultural values, and beliefs of patients and families
Demonstrates practices that support safety with recognition of variations in populations served, preventing harm to patients, families, employees, and themselves
Identifies problems; determines accuracy and relevance of information; utilizes appropriate tools and staff resources along with sound judgment to generate and evaluate alternatives, and to make recommendations
Demonstrates behavior consistent with the standards, scope of practice, ethics, and characteristics of a licensed professional
Ability to organize and express information and ideas in written form to individuals as well as groups. Construct messages that are clear and convincing
At HealthEast, our patients are our neighbors and we are dedicated to their, and our, optimal health and well-being. We are guided by our faith-based heritage, a call to healing that respects the dignity and culture of every person. We empower our patients with user-friendly access to their health information, dependable service, and affordable, high-quality care.
We put new, more efficient models of care into practice, allowing our 7,500 employees and 850 physicians to focus on what’s important: providing compassionate health care that puts the patient and their needs first. With 14 clinics, home care, a medical transportation center, and four hospitals — Bethesda Hospital, St. John’s Hospital, St. Joseph’s Hospital, and Woodwinds Health Campus — we provide excellent family health and specialization, including primary, maternity, orthopaedics and post-acute care.
Job ID 2018-10549
Contract Status NG
HealthEast is an Equal Opportunity Employer. HealthEast will not discriminate in public accommodation, or employment on the basis of race, color, creed, religion, national origin, sex, marital status, status with regard to public assistance, membership or activity in a local commission, disability, sexual orientation, gender identity or expression, age or genetic information.