Fairview Health Services Certified/Registered Medical Assistant - Heart Care in St. Paul, Minnesota
Take your passion for helping patients achieve and maintain a healthier life at HealthEast! By partnering with clinic staff you will be able to directly impact our patient’s quality of life. By performing daily patient visits, assisting with procedures, and accurately documenting information in the clinic electronic health record system, you will be a vital part of our clinic team!
This position will primarily work out of St. Joes with the potential to float between all Heart Care clinics.
Maintains knowledge of, and complies with, all relevant laws, regulations and policies, procedures and standards.
Actively participates in creating and implementing improvements to achieve clinical, satisfaction and/or efficiency outcomes.
Escorts patients to exam room and appropriately documents information.
Gathers accurate information during phone conversion with patients. Returns phone calls promptly under direction of clinician.
Prepares and administers medications and injections as directed by a clinician.
Performs and assists with procedures and treatments as directed by clinician.
Processes prescription refill requests, adhering to established clinic protocols for electronic refill requests.
Demonstrates and promotes understanding of high quality patient care; utilizes evidence based medicine and partners with provider and clinic staff to reach HealthEast clinical quality measures.
Performs laboratory specimen collection and processing to ensure the accurate and appropriate performance of patient testing while maintaining patient dignity, comfort and confidentiality.
Trade or Vocational Certification. Completion of an accredited Medical Assistant program.
CMA certification from the AAMA or RMA designation from the AMT is required or able to obtain within 6 months of hire.
Valid Basic Life Support (BLS)
Less than 1 year experience required.
Phlebotomy and basic laboratory skills if required by clinic site.
Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection.
Multi-Cultural Communication: Ability to interact effectively with people of different cultures. Cultural competence comprises four components: (a) Awareness of one's own cultural worldview, (b) Attitude towards cultural differences, (c) Knowledge of different cultural practices and worldviews, and (d) cross-cultural skills.
Patient Education: Provides patient educational information appropriate to the developmental level, learning needs, readiness, cultural values, and beliefs of patients and families.
Patient Safety: Demonstrates practices that support safety with recognition of variations in populations served, preventing harm to patients, families, employees, and themselves.
Problem Solving: Identifies problems; determines accuracy and relevance of information; utilizes appropriate tools and staff resources along with sound judgment to generate and evaluate alternatives, and to make recommendations.
Professional Practice: Demonstrates behavior consistent with the standards, scope of practice, ethics, and characteristics of a licensed professional.
Written Communication: Ability to organize and express information and ideas in written form to individuals as well as groups. Construct messages that are clear and convincing.
At HealthEast, our patients are our neighbors and we are dedicated to their, and our, optimal health and well-being. We are guided by our faith-based heritage, a call to healing that respects the dignity and culture of every person. We empower our patients with user-friendly access to their health information, dependable service, and affordable, high-quality care.
We put new, more efficient models of care into practice, allowing our 7,500 employees and 850 physicians to focus on what’s important: providing compassionate health care that puts the patient and their needs first. With 14 clinics, home care, a medical transportation center, and four hospitals — Bethesda Hospital, St. John’s Hospital, St. Joseph’s Hospital, and Woodwinds Health Campus — we provide excellent family health and specialization, including primary, maternity, orthopaedics and post-acute care.
Job ID 2018-10797
Category Patient Care Support/Nursing Assistant
Contract Status NG
HealthEast is an Equal Opportunity Employer. HealthEast will not discriminate in public accommodation, or employment on the basis of race, color, creed, religion, national origin, sex, marital status, status with regard to public assistance, membership or activity in a local commission, disability, sexual orientation, gender identity or expression, age or genetic information.