Fairview Health Services Health Unit Coordinator in St. Paul, Minnesota

Overview

Health Unit Coordinators are part of a dynamic care team including Providers, RN's, Nursing Assistants and Department Leaders, creating an atmosphere of hospitality and efficiency. Utilizing EPIC, the Health Unit Coordinator plays a critical role in the coordination of information ensuring an optimal patient visitor experience.

Responsibilities

  • Maintains the patient shadow chart (paper records) in appropriate functional order as indicated in hospital and unit policy. Sends shadow chart to HIM when patient is discharged

  • Monitors and enters information on the patient status board as needed and appropriate.Performs census management activities for admission arrivals, transfers and discharge

  • Communicates effectively with patient/family, the interdependent team and other disciplinesregarding the care of the patient

  • Achieves customer service excellence by understanding and supporting the needs of all internal and external customers (patients, families, frontline staff and physicians/LIP's)

  • Supports holistic nursing theory based on Watson's theory of caring aligning with the practice standards of the American Holistic Nurses' Association and the HealthEast nursing patient care model (Professional Partnership Model) in order to achieve the HealthEast nursing vision

  • Supports the unit by trouble shooting technology concerns as issues arise

  • Coordinates information to facilitate care progession of patients, making sure all discharge information is assembled for discharge to home or transfers to skill nursing facilties, TCUs, etc

  • Works with clinics, hospitals, and other agencies to obtain patient records as needed for ongoing care within HealthEast facilities. Supports and helps facilitate patient signup of MyChart

  • For some departments, HUCs will obtain information to conduct registration of patients, updates patient demographic and health insurance information, and verifies insurance eligibility, as appropriate/needed by site location according to established registration standards

  • Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards

  • Actively participates in creating and implementing improvements

  • Performs other responsbilities as needed/assigned

Qualifications

  • High school graduate or equivalent

  • Unit coordinator course preferred

  • 1 to 3 years office experience required, preferably in a health care setting

  • Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task

  • Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (navigate in Windows, Outlook, etc)

  • Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection

  • Office Skills: Knowledge and application of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology

  • Organization: Effective management of projects, deadlines, and work load prioritizing; putting things together in an orderly and functional whole

  • Problem Solving: Identifies problems; determines accuracy and relevance of information; utilizes appropriate tools and staff resources along with sound judgment to generate and evaluate alternatives, and to make recommendations

  • Safety Testing and Practices: Knowledge and application of safety practices, fire and disaster policies and procedures; safety testing, performance verification, and operations procedures for various types of equipment

About HealthEast

At HealthEast, our patients are our neighbors and we are dedicated to their, and our, optimal health and well-being. We are guided by our faith-based heritage, a call to healing that respects the dignity and culture of every person. We empower our patients with user-friendly access to their health information, dependable service, and affordable, high-quality care.

We put new, more efficient models of care into practice, allowing our 7,500 employees and 850 physicians to focus on what’s important: providing compassionate health care that puts the patient and their needs first. With 14 clinics, home care, a medical transportation center, and four hospitals — Bethesda Hospital, St. John’s Hospital, St. Joseph’s Hospital, and Woodwinds Health Campus — we provide excellent family health and specialization, including primary, maternity, orthopaedics and post-acute care.

Job ID 2018-11131

Category Patient Care Support/Nursing Assistant

Contract Status NH

FTE 1.00

Shift Days

Standard Work Schedule 8 hour shifts every other weekend

HealthEast is an Equal Opportunity Employer. HealthEast will not discriminate in public accommodation, or employment on the basis of race, color, creed, religion, national origin, sex, marital status, status with regard to public assistance, membership or activity in a local commission, disability, sexual orientation, gender identity or expression, age or genetic information.