Fairview Health Services Health Unit Coordinator in St. Paul, Minnesota


Health Unit Coordinators are part of a dynamic care team including Providers, RN's, Nursing Assistants and Department Leaders, creating an atmosphere of hospitality and efficiency. Utilizing EPIC, the Health Unit Coordinator plays a critical role in the coordination of information ensuring an optimal patient visitor experience.

Responsibilities/Job Description

  • Maintains the patient shadow chart (paper records) in appropriate functional order as indicated in hospital and unit policy.

  • Sends shadow chart to HIM when patient is discharged

  • Monitors and enters information on the patient status board as needed and appropriate.

  • Performs census management activities for admission arrivals, transfers and discharge

  • Communicates effectively with patient/family, the interdependent team and other disciplines regarding the care of the patient

  • Achieves customer service excellence by understanding and supporting the needs of all internal and external customers (patients, families, frontline staff and physicians/LIP's)

  • Supports holistic nursing theory based on Watson's theory of caring aligning with the practice standards of the American Holistic Nurses' Association and the HealthEast nursing patient care model (Professional Partnership Model) in order to achieve the HealthEast nursing vision

  • Supports the unit by trouble shooting technology concerns as issues arise

  • Coordinates information to facilitate care progession of patients, making sure all discharge information is assembled for discharge to home or transfers to skill nursing facilties, TCUs, etc

  • Works with clinics, hospitals, and other agencies to obtain patient records as needed for ongoing care within HealthEast facilities.

  • Supports and helps facilitate patient signup of MyChart

  • For some departments, HUCs will obtain information to conduct registration of patients, updates patient demographic and health insurance information, and verifies insurance eligibility, as appropriate/needed by site location according to established registration standards

  • Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards

  • Actively participates in creating and implementing improvements

  • Performs other responsbilities as needed/assigned


Required Qualifications:

  • 1 to 3 years office experience required, preferably in a health care setting

  • High school graduate or equivalent

Preferred Qualifications:

  • Unit coordinator course preferred

Other Required Skills:

  • Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task

  • Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (navigate in Windows, Outlook, etc)

  • Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection

  • Office Skills: Knowledge and application of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology

  • Organization: Effective management of projects, deadlines, and work load prioritizing; putting things together in an orderly and functional whole

  • Problem Solving: Identifies problems; determines accuracy and relevance of information; utilizes appropriate tools and staff resources along with sound judgment to generate and evaluate alternatives, and to make recommendations

  • Safety Testing and Practices: Knowledge and application of safety practices, fire and disaster policies and procedures; safety testing, performance verification, and operations procedures for various types of equipment

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Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/DisabledAll qualified applicants will receive consideration without regard to any lawfully protected status.

Requisition ID 2018-21988

Profession Non-Clinical Support Staff

Speciality Administrative/Clerical/Customer Service

Location Bethesda Hospital

Shift day/evening

Hours per 2 weeks 48

Department BIS - 4 South