Fairview Health Services Imaging System Scheduling Coordinator II in St Paul, Minnesota

Overview

Fairview Health Services is looking for a Imaging System Scheduling Coordinator II at our Fairview Offices at Energy Park in St. Paul, MN.

The Imaging Service Scheduler II is responsible for serving customers, providers and clinical teams in facilitating access to system wide imaging services at the direction of the care provider. The Imaging Service Scheduler II coordinates the flow and exchange of information related to customer care activities, across multiple departments and facilities and performs scheduling coordination and other administrative functions to ensure high quality imaging services are accurately delivered.

The schedule for this position is M-F, 80 hours per pay period. This position is benefit eligible.

Responsibilities/Job Description

  • Demonstrates the ability to accurately coordinate scheduling for all complex imaging procedures, providers from multiple organizations, and facilities anywhere within the system of care.

  • Presents a professional, welcoming, supportive, and calm demeanor during all aspects of interactions with customers

  • Proactively leverages subject matter expertise to facilitate and manage resolution to customer and care provider issues, competing priorities, and service recovery situations

  • Coordinates management of scheduling templates, processes and procedures based on comprehensive knowledge of all modalities for all locations

  • Demonstrates proficiency in the utilization of the electronic health record, diagnostic systems, and other relevant IT platforms to ensure accurate decision making, provider orders, and specific patient instructions are disseminated

  • Uses critical thinking and judgment related to patient history, provider orders, and clinical and technical resources to educate customers in preparation for services

  • Coordinates the scheduling of multi-disciplinary resources including but not limited to: Anesthesia, Surgery, PACU, Pathology, Nursing, Technicians, and Care Coordinators

  • Demonstrates exceptional written and verbal communication skills, effectively articulating key information to all customers and care teams in terms they understand

  • Accurately executes care coordination procedures specific to complex procedures

  • Engages, collaborates and partners with continuum of care services, providers, technicians, and ancillary resources on a daily basis

Qualifications

Required

Experience

2 to 5 years of complex clinical scheduling experience

Preferred

Education

Associates Degree

Experience

5 to 7 Years of experience scheduling and/or supporting complex services in a healthcare setting.

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Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/DisabledAll qualified applicants will receive consideration without regard to any lawfully protected status.

Requisition ID 2018-23787

Profession Non-Clinical Support Staff

Speciality Imaging/Radiology

Location Fairview offices at Energy Park

Shift evening

Hours per 2 weeks 80

Department Imaging Central Scheduling