Fairview Health Services Security Officer (This position will work across all 4 HealthEast Hospitals) in St. Paul, Minnesota
Are you a strong communicator with a proven background in providing excellent customer service while diffusing difficult or potentially dangerous situations? Our HealthEast Security Team exemplifies our goal to provide quality safety and security of patients, visitors and our staff.
Our security team has an outstanding reputation for meeting the needs of hospital patients, visitors and staff, offering assistance and providing excellent customer service. They pro-actively work to prevent theft and vandalism and may occasionally be involved in high risk or potentially dangerous situations which require a range of safety precautions.
Patrols designated areas according to established procedures and documents patrols in daily shift reports
Documents daily activities in report writing system
Provides assistance to patients, visitors and staff
Responds to calls for services
Assists in the control (often physical) of potentially violent individuals which requires strength, stamina, flexibility and critical thinking
Works with potentially unpredictable individuals requiring that teamwork and communication with other security officers
Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards
Actively participates in creating and implementing improvements
Performs other responsibilities as needed/assigned
High school graduate or equivalent required
Certified Peace Officer (POST) through the MN Board of Peace Officer Standards and Training preferred
Emergency Med Tech Basic (EMT-B) through the MN Emergency Medical Services Regulatory Board preferred
Two years security, customer service, military experience or Associates degree and one year of security or customer service experience or Bachelor degree in a related field
Class D Drivers License required
Basic computer knowledge required
Must be able to pass MN BCA, FBI and HHS background check
Must pass HealthEast background check
Must be able to pass FTO, CPR and Use of Force Training
Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (navigate in Windows, Outlook, etc)
Conflict Resolution: Uses appropriate interpersonal skills and techniques to gain acceptance for ideas or solutions
Uses influencing strategies to gain genuine agreements; seeks to persuade rather than force solutions or impose decisions or regulations
Crisis Intervention: Ability to identify, assess, understand, and cope with a serious situation, especially from the moment it first occurs to the point that recovery procedures start
Critical Thinking: Gathers and integrates critical information, recognizing and addressing underlying assumptions of others, to arrive at effective solutions
Breaks down problems into simple tasks or activities; analyzes relationships among several parts of a situation
First Aid and Medical Techniques: Knowledge and skills related to providing first aide procedures and medical techniques, and acting efficiently to locate resources and key people under stable and emergency conditions
Negotiation: Represents positions on issues to gain support and buy in from others; generates multiple alternatives to a problem to meet the needs of other stakeholders
Can be both direct and forceful as well as diplomatic; gains trust quickly
Patient Safety: Demonstrates practices that support safety with recognition of variations in populations served, preventing harm to patients, families, employees, and themselves
Risk Analysis: Utilizing policies, procedures, and practices to minimize or eliminate unacceptable risk; application of qualitative or quantitative techniques to reduce uncertainty of outcomes, liabilities, or losses
Safety Testing and Practices: Knowledge and application of safety practices, fire and disaster policies and procedures; safety testing, performance verification, and operations procedures for various types of equipment
Security: Knowledge and skills related to precautions and activities that prevent or guard against crime, attack, sabotage, or destruction
At HealthEast, our patients are our neighbors and we are dedicated to their, and our, optimal health and well-being. We are guided by our faith-based heritage, a call to healing that respects the dignity and culture of every person. We empower our patients with user-friendly access to their health information, dependable service, and affordable, high-quality care.
We put new, more efficient models of care into practice, allowing our 7,500 employees and 850 physicians to focus on what’s important: providing compassionate health care that puts the patient and their needs first. With 14 clinics, home care, a medical transportation center, and four hospitals — Bethesda Hospital, St. John’s Hospital, St. Joseph’s Hospital, and Woodwinds Health Campus — we provide excellent family health and specialization, including primary, maternity, orthopaedics and post-acute care.
Job ID 2018-10521
Contract Status NH
Standard Work Schedule 8/12 hour shifts every other weekend
HealthEast is an Equal Opportunity Employer. HealthEast will not discriminate in public accommodation, or employment on the basis of race, color, creed, religion, national origin, sex, marital status, status with regard to public assistance, membership or activity in a local commission, disability, sexual orientation, gender identity or expression, age or genetic information.