Fairview Health Services Senior Account Coordinator-PBM ClearScript in St Paul, Minnesota

Overview

As part of a nonprofit health system—Fairview Health Services—we have extensive clinical experience and access to innovations in medication therapy management. In addition, we are not beholden to shareholders. Our goal is to build a partnership with you to aggressively manage your drug benefit plan based on your needs and opportunities, utilizing our customizable set of PBM services.

ClearScript was created by Fairview to eliminate the excessive PBM middleman costs. As a health system with wide-ranging expertise in pharmacy, Fairview was in a unique position to create ClearScript and bring significant savings to Fairview’s member benefit plan.

ClearScript brought its PBM and care services to the marketplace. Now employer groups across the country benefit from our low cost, flexible PBM business model and commitment to patient care.

Responsibilities/Job Description

The Senior Account Coordinator employs strong knowledge of pharmacy benefit management operations to manage the day-to-day operations of the account team and assigned client groups and advocate to ensuring customer objectives and goals are met. This may include an active role in customer business reviews and being a liaison with cross-functional teams and vendors.

The Senior Account Coordinator will have excellent project management, presentation, analytic and problem solving skills and can skillfully use interpersonal, customer service and collaboration skills to build relationships, drive client satisfaction and improve the client experience.

Job Expectations:

Using strong knowledge of PBM industry to:

  • Partner with the Account Manager to provide consultative services to clients regarding plan design and service improvement.

  • Execute client implementation and on-going service needs by interfacing with clients and internal/external departments/vendors in order to meet customer requirements.

  • Guide clients in implementation of benefit changes and process improvements.

  • Manage client information covering topics such as benefit design, implementation specification, client member eligibility data etc.

Act as the primary operational contact for assigned client groups to ensure high level of service

Works collaboratively with stakeholders to ensure seamless care and high levels of customer service.

  • Identifies, recommends and implements changes that will improve productivity, client experience and/or financial performance

  • Escalate high priority or reoccurring issues to the appropriate Account Manager or Client Services Director to ensure resolution.

  • Compile recovery plan that will be shared with the client to include, Issue, impact, next steps and process improvement.

Qualifications

Required Education

Bachelor’s Degree in business, health care or related field or the equivalent related work experience.

Required Experience

  • Three years account management or client services experience in healthcare or related field

  • Demonstrated proficiency in Microsoft Office products

  • Excellent interpersonal and written communication and presentation skills

Preferred Experience

  • One year account management or client services in PBM

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Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/DisabledAll qualified applicants will receive consideration without regard to any lawfully protected status.

Requisition ID 2018-22249

Profession Non-Clinical Support Staff

Speciality Pharmacy

Location Fairview offices at Court International Building

Shift day

Hours per 2 weeks 80

Department PBM