Fairview Health Services Advanced Nutrition Aide in Twin Cities, Minnesota
JobTitle Advanced Nutrition Aide
Specialty Support Services (Non-Clinical)
Location University of Minnesota Medical Center (East Bank)
Department Nutrition Services
Hours per 2 weeks 21
Date Posted 03/02/2018
Job Number 18-71552
Demonstrates basic knowledge of nutrition.Ability to explain diet order to patient or staff. Knowledge of specific nutrients in food. Understanding of dietary needs with modified diets and culturally specific food choices. Ability to identify foods in relation to patient allergies. Ability to determine appropriate food choices for therapeutic diets.
Technical skills:Ability to understand and operate room service system and basic understanding of computers and phone system
Demonstrates effective communication, proficient in the English language, ability to articulate messages over the phone, effectively communicate a diet order to a patient so that a patient has a general understanding of his/her diet order, ability to competently satisfy patients through offering acceptable alternative meal choices and understanding when and how to refer patients to appropriate staff
Physical Demands: Sitting, standing, walking, reaching below shoulders and across, grasping, occasional lifting or carrying up to 10 lbs
Mental Demands: Frequent people contact, interruptions and deadlines, multi-tasking and detailed work, organizational skills and able to work independently
Minimum Education: High School diploma / G.E.D
Preferred Education: College level nutrition or hospitality related coursework completion greater than or equal to the second year of a four year degree program
Minimum Experience: Six months customer service experience and six months office equipment/computer experience. (Confirmed completion of formal training in office/computer software/hardware may substitute for the office/computer experience.) Free of any corrective action for 6 months.
Preferred Experience: Previous experience in a healthcare food service department, working in the diet office or directly with patients to provide the appropriate meal to meet their diet specifications; Previous experience in the front of house operations of healthcare, hotels restaurants or country clubs; Previous experience as a switch board operator, telemarketer or customer service technician
Additional Requirements: Ability to communicate clearly, both verbally and in writing, in English. Problem-solving, critical thinking and negotiation/persuasion skills. Basic math skills. Ability to provide consistent outstanding customer service. Special Considerations:Heavy amount of (at times) complicated phone conversations with patients, Nurses, and Nutrition staff.
About Fairview Health Services
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 11 hospitalsincluding an academic medical center and long-term care hospitalserving the greater Twin Cities metro area and north-central Minnesota.
Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairviews 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.
All qualified applicants will receive consideration without regard to any lawfully protected status.