Fairview Health Services  Durable Medical Equipment Specialist in Twin Cities, Minnesota

JobTitle Durable Medical Equipment Specialist

Specialty Support Services (Non-Clinical)

Location Fairview Home Medical Equipment


Hours per 2 weeks 80

Shift Day

Date Posted 04/18/2018

Job Number 18-72453

Job Description:

The Durable Medical Equipment Specialist is responsible for all aspects of durable medical equipment and providing excellent customer service in a fast-paced, ever- changing, and multitasking environment. This position interacts closely with patients and a multidisciplinary team in a highly organized and professional manner. The Durable Medical Equipment Specialist ensures an exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful, and empathetic manner. The Durable Medical Equipment Specialist also performs a variety of clerical functions. This position will have a home base in our main location in St. Paul, but may be asked to float or cover other locations occasionally as the need arises.

  • Knowledge of applicable DME equipment and processes

  • Completes all order and entry functions

  • Demonstrates excellent customer service skills

  • Produces efficient and accurate orders

  • Records and updates patient charts accurately, communicating changes to all involved staff

  • Seeks out solution to conflicts directly through parties involved and other available resources.

  • Adds pertinent information and documents into the patient record in Brightree

  • Navigate through patient medical records using EPIC

  • Arrange for interpreter services when appropriate

  • Completes insurance verification

  • Transfer of equipment/inventory

  • Answers and responds to telephones calls

  • Takes and leaves concise messages for patients; responds as requested

  • Completes clerical duties

  • Reviews and routes scans, faxes medical documents to necessary parties

• Report professional development to supervisor

• Meet weekly productivity measurements

• Implements department procedures to maintain systems and records

• Maintains databases, files and records on a regular basis according to established procedure

• Cover different DME showroom locations in Metropolitan area as needed

• Demonstrates strong communication skills

  • Strong knowledge and familiarity with the Fairview system

  • Strong organizational and prioritization skills

  • Ability to prioritize competing activities

Job Qualifications:

Preferred Education:

Associate’s Degree or Bachelor's Degree

Preferred Experience:

1-3 years in a healthcare setting

Insurance and Billing experience

Previous DME experience

Brightree experience

Medical terminology or Healthcare background

About Fairview Health Services

Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 11 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/Disabled

All qualified applicants will receive consideration without regard to any lawfully protected status.