Fairview Health Services  Health Unit Coordinator in Twin Cities, Minnesota

JobTitle Health Unit Coordinator

Specialty NURSING-Med/Surg/Ortho/Neuro

Location Fairview Southdale Hospital

Department Med - Surg 73

Hours per 2 weeks 56

Shift Day

Date Posted 06/06/2018

Job Number 18-73265

Job Description:

The Health Unit Coordinator is the primary receptionist and concierge for the unit. This role creates the "first impression" guests (patients or visitors) experience during their stay from the welcome and greeting; through the check in and checkout process. During the guest's stay this position interacts closely with patients, families, physicians and the multidisciplinary team in a highly organized and professional manner, Ensures the exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful and empathetic manner. Performs a variety of clerical functions including: managing patient charts, coordination of data flow and sharing of general hospital information/directions.

Other information about the position:

This position is authorized .7 FTE and will work .5 in neurology and .2 in float pool

10 hour shifts

Day shift

Benefits are eligible at a .6 FTE

Includes every other weekend

Job Qualifications:

Required:

1 year customer service experience.

Ability to deliver excellent customer service in a fast paced environment, effective communication skills, ability to prioritize and multi-task.

Understands medical terminology.

Strong computer P/C, keyboarding, printer, copier, and multi-line telephone.

Preferred:

HUC training/experience or hospitality industry experience. Willing to consider a candidate with formal education/training in medical terminology and strong interpersonal skills.

2+ years of customer service.

High School Diploma or equivalent.

About Fairview Health Services

Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 11 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/Disabled

All qualified applicants will receive consideration without regard to any lawfully protected status.