Fairview Health Services  Nurse Liaison-New Location: Duluth, MN! in Twin Cities, Minnesota

JobTitle Nurse Liaison-New Location: Duluth, MN!

Specialty NURSING-Home Infusion

Location FHI - Duluth

Department Infusion - Home

Hours per 2 weeks 64

Shift Rotating day/evening

Date Posted 06/11/2018

Job Number 18-73320

Job Description:

The FHI Clinical Nurse Liaison develops referral source relationships to ensure smooth patient-centered transition to Fairview Home Infusion The Liaison provides education and consultation to discharge planners-and to patients and families as needed. Attends care conferences and rounds to provide Home infusion expertise and to manage the referral process on site. Accepts appropriate referrals, eliciting pertinent clinical and social data related to referral in order to determine need for service(s), and enters complete, accurate referral information directly into FHI EMR/. Interacts with all customers to deliver exceptional customer service. Assists facility and FHI staff in problem solving complex cases, interacts with managers and case managers as appropriate. Communicates benefit information to patients and hospital staff.

Facilitate and manage home infusion referrals.

Inform referral sources about current services, clinical outcomes, benefits, reimbursement policies and trends.

Seek appropriate home infusion referrals and assure fast, easy access to FHI..

Accurately and completely document referrals into software on laptop.

Exhibit excellent customer relations with clients, coworkers, referral sources, and others.

Ability to problem solve, plan, and resolve issues independently or in collaboration with coworkers or supervisor.

Call identified referral sources, physician offices, and patients

Promote FHI clinical services and programs to key referral sources in Fairview Hospitals.

Serve as a resource to healthcare facility staff regarding home infusion services

Establish and maintain an effective and smooth communication system between FHI and referral sources.

Follow up promptly on any concerns or problems.

Maintain an accurate and complete record or database of client contacts

Develop and initiate marketing presentations to clinics, hospital departments, andnursing staff

Meet with discharge planners and attend rounds to educate, assess patient needs and coordinate safe transition to home.

Consult with patients and families to explain programs, provide education and assess appropriateness and transition of the patient to the agency.

Attend care conferences upon request to discuss home infusion and assess appropriateness.

Coordinate with FHI RN Clinical Coordinators to provide a smooth transition of care.

Job Qualifications:

Preferred Education


Minimum License/Certification/Registration

Current Minnesota RN License

Minimum Experience

Minimum three to five years of home infusion experience

Preferred Experience

Knowledge of home infusion policies and procedure

Previous customer service or sales/marketing experience

About Fairview Health Services

Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 11 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/Disabled

All qualified applicants will receive consideration without regard to any lawfully protected status.