Fairview Health Services  Pat Financial Svcs CSC Rep in Twin Cities, Minnesota

JobTitle Pat Financial Svcs CSC Rep

Specialty Support Services (Non-Clinical)

Location Fairview offices at 400 Stinson

Department Patient Financial-Cust Svc

Hours per 2 weeks 80

Shift Day

Date Posted 04/19/2018

Job Number 18-72457

Job Description:

This position is responsible for providing Fairview Health Services patients an understanding of the billing and insurance processing of their healthcare services. The CSC Representative will counsel patients on financial solutions available to them either through direct payments, payment plans, or screening for qualification for assistance programs. The CSC Representative will manage both hospital and physician accounts in all systems and understand in depth the Registration, Hospital Billing, and Clinic Billing functions that are necessary to resolve accounts. They will also be well-versed in collection practices, understanding of the Attorney General Requirements, and able to liaison with bad debt vendors when needed. They will have detailed knowledge of the Functions within the Revenue Cycle and how they interact in the life of a patient account. To be successful in this position, you must: Maintain the best practice routine per department guidelines. Demonstrate a high degree of proficiency in billing and/or collection of multiple payer's (both government and non-government) billing and collection practices. Manage accuracy of accounts to insure appropriate billing and compliance with patient privacy and data integrity.

Job Qualifications:


2-4 years' customer service experience

High school diploma or GED


Associate's Degree.

2+ years in Healthcare Customer Service.

3 years' experience in a hospital or clinic business office.

4 years in a customer service role with 6 months to 1 year of that experience in hospital billing and follow-up experience.

EPIC experience.

Additional Requirements

This individual should have strong interest in learning new IS systems (PASS, Deloitte overlay system, Healthworks, etc.).

Ability to work independently.

About Fairview Health Services

Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 11 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/Disabled

All qualified applicants will receive consideration without regard to any lawfully protected status.