Fairview Health Services  Patient Representative-Clinic in Twin Cities, Minnesota

JobTitle Patient Representative-Clinic

Specialty Allied Health

Location Fairview Clinics-Eagan

Department Reception

Hours per 2 weeks 80

Shift Rotating day/evening

Date Posted 05/09/2018

Job Number 18-72700

Job Description:

The patient representative will provide superior service by greeting and welcoming patients upon arrival (patients and visitors may be of all ages, neonatal to geriatric, and may have all degrees of disability, both mental and physical). Schedule patient visits. Obtain and verify insurance and demographic information from patients and enter clinical information appropriately into practice management system. Verify visit is in compliance with the insurance contract. Collect patient co-pays as needed. Maintain high visibility and availability at entrance/exit/waiting rooms. Provides direction and information. Notify patient care staff of patient arrival. Create a welcoming environment to all clinic guests. To ensure high quality care, and as a member of the care team, the patient representative supports quality patient- and family-centered care principles through performing a variety of high level functions within a care team to support the needs of the healthcare team and patients/families. The patient representative will continually look for opportunities to improve processes and workflow.

Job Qualifications:

Preferred education:

Vocational/Technical Training or Associate Degree

Preferred experience:

One year previous healthcare and/or customer service experience, reception and scheduling. Demonstrated focus on customer service/patient service with every interaction.

Excellent public relations and communication skills.

Ability to work as an effective team member to provide exceptional care.

Good telephone and computer skills.

Must be flexible to work various shifts and locations as required.

Knowledge of third party payors preferred.

Knowledge of medical terminology preferred. Ability to use appropriate computer applications, internet and intranet.

Ability to work independently, demonstrate critical thinking skills and engage in ongoing process improvement.

About Fairview Health Services

Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 11 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/Disabled

All qualified applicants will receive consideration without regard to any lawfully protected status.