Fairview Health Services  Patient Representative-Clinic in Twin Cities, Minnesota

JobTitle Patient Representative-Clinic

Specialty Support Services (Non-Clinical)

Location M Health Maple Grove

Department Registration

Hours per 2 weeks 80

Shift Day

Date Posted 05/09/2018

Job Number 18-72845

Job Description:

The patient representative will provide superior service by greeting and welcoming patients when they call (patients and visitors may be of all ages, neonatal to geriatric, and may have all degrees of disability, both mental and physical). To ensure high quality care, and as a member of the care team, the patient representative supports quality patient- and family-centered care principles through performing a variety of high level functions within a care team to support the needs of the healthcare team and patients/families. Day to day responsibilities include but are not limited to:

Greeting and welcoming patients upon arrival

Scheduling patient visits

Obtaining, verifying and entering insurance and demographic information from patients

Entering information into an account maintenance system

Verifying visit is in compliance with the insurance contract

Collecting patient co-pays as needed

Maintaining high visibility and availability at entrance/exit/waiting rooms

Providing direction and information

Notifying patient care staff of patient arrival

Job Qualifications:


One year previous healthcare and/or customer service experience

Excellent customer service skills and ability to manage multiple responsibilities simultaneously


Epic Experience

Vocational/Technical Training

Two years scheduling patient appointments and/or registering patient information with knowledge of insurance in a practice management system OR equivalent combination of education and one year experience

Knowledge of medical terminology

About Fairview Health Services

Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 11 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/Disabled

All qualified applicants will receive consideration without regard to any lawfully protected status.