Fairview Health Services  Patient Representative-Clinic in Twin Cities, Minnesota

JobTitle Patient Representative-Clinic

Specialty Support Services (Non-Clinical)

Location Fairview Clinics-Columbia Heights

Department CPC Shared Non-Clinical SVC

Hours per 2 weeks casual

Shift Rotating day/evening

Date Posted 06/04/2018

Job Number 18-71462

Job Description:

The patient representative will provide superior service by greeting and welcoming patients when they call (patients and visitors may be of all ages, neonatal to geriatric, and may have all degrees of disability, both mental and physical). To ensure high quality care, and as a member of the care team, the patient representative supports quality patient- and family-centered care principles through performing a variety of high level functions within a care team to support the needs of the healthcare team and patients/families.

Day to day responsibilities include but are not limited to:

Schedule patient visits

Obtain, verify, and enter insurance and demographic information from patients and enters timely and clinical information appropriately into clinic practice management system

Verify visit is in compliance with the insurance contract

Provides direction and information

Notify patient care staff of patient requests

Create a welcoming environment to all clinic guests

The patient representative will continually look for opportunities to improve processes and workflow

Job Qualifications:


Demonstrated focus on customer service/patient service with every interaction

One year previous healthcare and/or customer service experience

Excellent public relations and communication skills

Ability to work as an effective team member to provide exceptional care. Good telephone and computer skills


Vocational/Technical Training or Associate Degree

Knowledge of third party payers and medical terminology

Experience using EPIC

About Fairview Health Services

Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 11 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/Disabled

All qualified applicants will receive consideration without regard to any lawfully protected status.