Fairview Health Services  Patient Representative-Clinic in Twin Cities, Minnesota

JobTitle Patient Representative-Clinic

Specialty Support Services (Non-Clinical)

Location M Health Maple Grove

Department Registration

Hours per 2 weeks Casual

Shift Day

Date Posted 05/17/2018

Job Number 18-72978

Job Description:

This position is responsible for creating the first impression of Fairview’s services to patients, families, and other external customers by providing superior service with their interactions. (i.e. Create a welcoming atmosphere to all clinic guests). To ensure high quality care, and as a member of the care team, the patient representative supports quality patient- and family-centered care principles through performing a variety of high level functions within a care team to support the needs of the healthcare team and patients/families. The patient representative will continually look for opportunities to improve processes and workflow.

Provide superior customer service, in person and on the phone to all customers

  • Greet patients in a respectful manner and assesses for special needs and/or accommodations. Arranges for accommodations and interpreter support as needed

  • Ensure high level of patient satisfaction in every interaction

  • Effectively work with medical staff, nursing, ancillary departments, and other external sources to ensure patient’s needs are met.

  • Communicate appropriate information to others according to established procedures to support day-to-day operations.

In Person:

  • Keep patients informed of patient flow delays.

  • Direct patient to waiting room after registration and notifies patient care staff of arrival.

On Phone:

  • Responsible for taking care of callers needs promptly and effectively.

  • Transfer calls to appropriate locations as needed

Job Qualifications:

Required:

  • One year previous healthcare and/or customer service experience

  • Excellent customer service skills and ability to manage multiple responsibilities simultaneously

Preferred:

  • Epic Experience

  • Vocational/Technical Training

  • Two years scheduling patient appointments and/or registering patient information with knowledge of insurance in a practice management system OR equivalent combination of education and one year experience

  • Knowledge of medical terminology

About Fairview Health Services

Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 11 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/Disabled

All qualified applicants will receive consideration without regard to any lawfully protected status.