Fairview Health Services Patient Service Coordinator in Twin Cities, Minnesota
JobTitle Patient Service Coordinator
Specialty Home Care/Hospice
Location Fairview Home Care & Hospice- South Metro
Department Patient Care Service Ctr
Hours per 2 weeks 80
Date Posted 05/10/2018
Job Number 18-72877
The Patient Services Coordinator provide timely staffing for patient cases keeping the patient first; keeps complete, timely and accurate staff records; communicates assigned schedules to staff and clientele.
Coordinate assignment of referrals with RN Clinical Coordinator or Clinical Manager. Staff each case with the appropriate employee(s) consistent with staffing guidelines and striving for customer satisfaction.
Take patients complaints in a courteous and caring manner, forwarding to Clinical Manager for resolution.
Reschedule cases as needed. Document all staff absences per agency protocol and communicate unusual trends and patterns to employee's supervisor.
Utilizes Horizons scheduling product to create service orders, generate calendars and maintain accurate schedules for client and employees.
Communicates missed visits to physician and provider offices per agency protocol.
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
This position is located in Burnsville. The schedule is Mon-Fri, 8:30am -5pm, with occasional weekends possible.
Minimum six months of previous experience in service industry/profession.
Experience with Window's based programs.
Experience with general office equipment.
One year of staffing experience preferred; home care/hospice experience helpful;
medical background desirable.
Vocational/Technical Training or Associate Degree in the medical field
About Fairview Health Services
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 11 hospitalsincluding an academic medical center and long-term care hospitalserving the greater Twin Cities metro area and north-central Minnesota.
Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairviews 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.
All qualified applicants will receive consideration without regard to any lawfully protected status.