Fairview Health Services  SOT Office/Intake Coordinator - Medical Assistant (MA) in Twin Cities, Minnesota

JobTitle SOT Office/Intake Coordinator - Medical Assistant (MA)

Specialty Medical Support Staff

Location University of Minnesota Medical Center (East Bank)

Department Post Transplant Kidney Pancre

Hours per 2 weeks 80

Shift Day

Date Posted 06/11/2018

Job Number 18-73426

Job Description:

As a member of the care team, the Transplant MA supports quality patient- and family-centered care principles through performing a variety of high level functions within a care team to support the needs of the healthcare team and patients/families. The Transplant Office MA will assist the Transplant Coordinator in all activities related to patient care. The MA will communicate closely with the Coordinator to provide a continuum of care for the patient.

Job expectations to include but not limited to:

Answers & assists with returning patient calls as directed by coordinator. Returns calls as instructed by coordinator.

Facilitates referral to evaluation process in partnership with Transplant Coordinator

Fields all new referral calls

Requests and sorts medical records needed for transplant evaluation

Educates patient on the referral and evaluation process

Partners with patient financial representative and transplant nurse coordinator to ensure financial approval for evaluation

Processes prescription refill calls as instructed by the coordinator.

Works in conjunction with transplant schedulers, transplant administrative staff and coordinator. Obtains results of evaluation for coordinator review.

Assists with preparation of necessary paperwork for transplant candidate and potential living donor patient presentation to committee

Prepares letters to referring physicians regarding committee results. Prepares records for insurance companies for financial clearance.

Assist in working with schedulers for any other testing as requested by coordinator.

Obtains results for coordinator review.

Prepares for clinic. Includes obtaining results, updating electronic flow sheets as necessary.

Assists with maintenance of patient electronic files. Processes and maintains records sent to storage.

Performs other duties as assigned in their scope of practice under the direction of the transplant coordinator

Processes prescription refill calls as instructed by the coordinator

Assists with coordination of post-transplant care including scheduling routine visits and testing per post-transplant protocols and communication with patients.

Prepares itineraries for post-transplant protocol testing and appointments and sends to patient.

Job Qualifications:



Graduate of an accredited Medical assistant program


5 years relevant healthcare experience


Current certification by the AAMA

Current BLS certification



1 year experience in an ambulatory setting

About Fairview Health Services

Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 11 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/Disabled

All qualified applicants will receive consideration without regard to any lawfully protected status.