Fairview Health Services Patient Registration - ER HUC (casual) in Woodbury, Minnesota
The Patient Registration–ER HUC representative coordinates phone consults for provider. In coordination with the charge nurse helps facilitate transfer to other facilities. Schedules same day outpatient appointments as needed. Responsible for answering phones, faxing, copying and printing documents. Directs phone calls from interdisciplinary departments to the appropriate staff in a timely manner. Collects, reviews, discusses and documents patient demographics, insurance and financial information with patients and patient representatives either in person or via phone, ensuring an optimal patient/visitor experience. Responds to and resolves a variety of account, billing, and payment issues from patients and customers. Ensures accuracy using various systems and work queues. This role serves a vital function in both the revenue cycle process and the overall patient experience. This position is staffed on site (24/7-365) and always available to assist patient and visitors with multiple questions and/or concerns.
In a 24 hour, 7 days a week environment, collects and documents patient information (demographics, insurance, contact info) in the EHR and/or other electronic system in accordance with established registration standards/policies. Verifies insurance eligibility, as appropriate/needed by site location according to established registration standards. All while ensuring excellent patient/visitor experience
Understands and complies with all regulatory requirements pertaining to admissions and registration (Medicare, Patient Bill of Rights).Provides information to patients regarding Patients Bill of Rights, Notice of Privacy Practice per the state of MN and federal regulations.Provides Important Message from Medicare/Tricare (IMM) for appropriate patients according to CMS guidelines.Provides Admission Authorization form and receives signatures on all forms as needed
Achieves customer service excellence by understanding and supporting the needs of all internal and external customers (patients, families, frontline staff, and physicians/LIP’s). Communicates in an effective manner, works with interpreters to communicate with non English speaking patients to achieve successful outcomes
Facilitates phone consults, coordinates the transfer of patients to other facilities and schedules follow up appointments.Communicates effectively with patient/family, the interdependent team and other disciplines regarding the care of the patient.Responsible for answering phone, copying, faxing, printing documents and computer work
Works shifts as directed, demonstrating flexibility with vacation/holiday coverage and to support the operations of a 24/7 department.Provides registration support to all areas of the hospital per the needs of the patient and department.Rotating weekend call coverage required
Participates in improvement efforts and initiatives that support HealthEast’s strategic goals and vision
Works with clinics, hospitals, and other agencies to obtain patient records as needed for ongoing care within HealthEast facilities through the use of Care Everywhere and other sources
Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards
Actively participates in creating and implementing improvements
Performs other responsibilities as needed/assigned
High school graduate or equivalent
2 years customer service in healthcare, insurance, registration, coding, medical records and/or related customer service experience
Understands need for completion of Medicare Secondary Payer (MSP) questions per CMS guidelines
Keyboarding and 10-key computer skills
Working knowledge and ability to use Microsoft Office, proficient in e-mail and internet use
Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task
Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (navigate in Windows, Outlook, etc)
Data Entry: Skilled in entering data and calculating items for processing; input of data into computer systems
Organization: Effective management of projects, deadlines, and work load prioritizing; putting things together in an orderly and functional whole
Records Management: Knowledge of appropriate data collection policy and procedures, filing systems, data management systems, and programs
Ability to compile, assimilate, organize, and store printed and electronic information
Written Communication: Ability to organize and express information and ideas in written form to individuals as well as groups.Construct messages that are clear and convincing
At HealthEast, our patients are our neighbors and we are dedicated to their, and our, optimal health and well-being. We are guided by our faith-based heritage, a call to healing that respects the dignity and culture of every person. We empower our patients with user-friendly access to their health information, dependable service, and affordable, high-quality care.
We put new, more efficient models of care into practice, allowing our 7,500 employees and 850 physicians to focus on what’s important: providing compassionate health care that puts the patient and their needs first. With 14 clinics, home care, a medical transportation center, and four hospitals — Bethesda Hospital, St. John’s Hospital, St. Joseph’s Hospital, and Woodwinds Health Campus — we provide excellent family health and specialization, including primary, maternity, orthopaedics and post-acute care.
Job ID 2018-10967
Category Patient Care Support/Nursing Assistant
Contract Status NH
Shift All Shifts - Day/Evening/Night Rotations
HealthEast is an Equal Opportunity Employer. HealthEast will not discriminate in public accommodation, or employment on the basis of race, color, creed, religion, national origin, sex, marital status, status with regard to public assistance, membership or activity in a local commission, disability, sexual orientation, gender identity or expression, age or genetic information.