Fairview Health Services Department Services Rep in Wyoming, Minnesota


Job Summary :

The Department Service Representative provides a positive, professional, knowledgeable and welcoming presence for all aspects of the department. This position provides expert support functions for all aspects of the department including: clerical services, managing patient records, customer interactions, maintaining professional and well equipped facility, scheduling and check in processes, direct customer support via phone, electronic communication, and in person. TheDepartment Service Representativeunderstands and incorporates established HIPAA and ROI policies and procedures in all aspects of their accountabilities.

Responsibilities/Job Description

Job Expectations:

Reception and Patient:

  • Represents the department in a positive and professional manner

  • Performs customer intake duties

  • Answers inquiries according to department standards and takes concise and accurate phone messages

  • Refers callers and visitors to appropriate individuals

  • Schedule and checks in patients

  • Communicates written and verbal information in a clear and concise manner

  • Protects confidentiality of highly protected health information while working in a highly visible environment

  • Orders and maintains office supplies

  • Demonstrates the ability to perform multiple, simultaneous tasks in an environment faced with interruptions

  • Maintains lobby appearance, customer equipment, and amenities

  • Scan orders, reports and other information

  • Prepares daily paperwork

  • Review schedule and resolve conflicts and/or schedule changes

Film File Room

  • Maintain up to date knowledge and proficiency with all information technology and radiology technologies

  • Burn CDs and maintains data on RIS

  • Files and retrieves film jackets and digitize analog films

  • Complete and organize law cases for release of information

  • Organize, maintain and updates the file system

  • Complete all computer functions in an efficient and correct manner

  • Verify patient identification on cd/ films released

  • Follow established policies and procedures for release of patient information

  • Requests previous studies for comparison

  • Uploads appropriate outside images to PACS

  • Accurately perform all information management processes

  • Respond to and complete all requests for information within established turnaround times

  • Assist with orienting and training of new personnel

Equipment :

  • Demonstrates proper technique in operating and maintaining all necessary equipment; Information Systems, phone systems, CD Burner, and office equipment.

  • Identify and actively perform problem solving processes for equipment to ensure all are in working order

  • Positively learns and adapts to new technology as it is introduced




  • 1-3 years’ experience in a customer service field.



  • Radiology and computer experience and medical terminology preferred.

  • 3 years’ experience as a receptionist or scheduler in a health care related field

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Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Joined by HealthEast in June 2017, Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/DisabledAll qualified applicants will receive consideration without regard to any lawfully protected status.

Requisition ID 2018-22425

Profession Non-Clinical Support Staff

Speciality Imaging/Radiology

Location Fairview Lakes Medical Center

Shift day

Hours per 2 weeks casual

Department Imaging - Admin Services